meet our founder
With over 17 years of progressive responsibility and experience in Operations, R&D, Program Management, Engineering, and Consulting, Monica Hayes is the Founder and Managing Principal of Fusion Success Group. She provides process development, project management and coaching and training services to clients across bioscience, healthcare, and manufacturing sectors.
"Beyond her outstanding technical abilities, Monica demonstrated exceptional leadership skills, organized work, gained the respect of our HBD team members, and rallied teamwork to deliver projects on time and on budget. Monica's business acumen is exceptional. Monica is a five out of five stars professional!"
Monica C. Hayes
MS, PMP,LSSBB, SCC
40 Under 40 award:
MONICA HAYES, FUSION SUCCESS GROUP
I want to express my sincere appreciation and thanks to San Antonio Business Journal for recognizing me for the 2022 40 Under 40 Awards. This achievement marks a significant milestone in my personal journey. As well as for my firm Fusion Success Group's growth. I want to thank all the people who have inspired, encouraged, and mentored me along the way. They have provided me the opportunity to serve, lead, and do meaningful work. And, of course, thanks to my parents and siblings for their lifelong support.
I am deeply grateful for this honor. To my current and future clients and collaborators - I look forward to our continued successes in 2022 and beyond!
Monica in her own words
As the Founder and Principal of Fusion Success Group, I help people and organizations improve effectiveness by developing the systems they need to thrive in the 21st-century environment. I create structures, Lean Process improvements and streamlined operations that save time and money, reduce stress, and achieve results. As a Professional Coach, I guide people through behavioral change that drives higher levels of performance.
The formula for business success is complex. It takes strong leadership, an engaged and committed team, as well as adaptive systems and processes that deliver value over time.
Are there people issues that keep you up at night?
With professional coaching and guidance, I leverage your existing strengths, improve leadership skills and team effectiveness, and create a custom growth strategy.
My experience spans several technical and leadership roles across Product Development, Operations, Quality, Program Management, and Engineering. I am well-regarded in my field for my in-depth process expertise combined with leadership and strategic planning skills. I now leverage my skill set to help leaders achieve their long and short-term objectives.
With an unwavering commitment to goals, I maximize potential to create positive transformation — providing personalized, effective coaching, training, and seminars.
A seasoned engineer and critical thinker with strong strategic, technical, and business acumen, I bring an analytical perspective to my work. I have a proven track record as a change catalyst and innovator across industries, and love being a part of a compelling mission to impact others.
On a personal note, I am very involved in the community through nonprofit boards and higher-education advisement. I’m giving back to the next generation, helping students navigate career options by being involved in the alumni communities at UT Austin and UTSA.
A native of San Antonio, TX, I enjoy spending my free time volunteering as room mom for my son’s kindergarten class, cooking, and gardening. My passion for competitive running continues to this day, dating back to my time as an NCAA Division I athlete for UT Austin Track & Field.
Lean Six Sigma Black Belt
PMP Project Manager
Executive & TEAM Coach
GrowthWheel Business Advisor
said about monica
Monica met with our team, developed a scope based on our vision. At the end of our engagement – we were not only happy with the product she created but point to her work as a pivotal game changer in our business model that generated growth. She executed perfectly and most important professionally. We would use Monica going forward…. and intend to!
Monica began working with us at Health by Design (HBD) in 2020 at a critical inflection point in our company's growth. She led HBD through several significant process engineering efforts yielding changes that enabled more efficient, higher quality services. Monica demonstrated exceptional leadership skills, organized work, gained the respect of our HBD team members. Monica is a five out of five stars professional!
Monica is a great leader and a pleasure to work with and I highly recommend her without reservation. She led a large engineering team within our company that was known for their ability to get complex projects completed on time and under budget. Her skills in process improvement, project management along with her abilities to lead, mentor and coach in these areas would benefit any organization.
I first meet Monica several years ago. I later had the opportunity to invite Monica to join me on a TMAC project in the DFW Metroplex. Monica was a great asset to the project, leading and supporting upgrades in procedures and processes for the clients' CAPA, RMA, and complaint handling processes and provided critical support for the company’s readiness for an FDA inspection. I look forward to working with her in the future.
I first met Monica when she was with Coastal Life Technologies. Then later in her career, I quickly asked her to support TMAC. Specifically, she helped found the Medical Manufacturers Association of South Central Texas. This was at the height of the shortage of PPE and her efforts and connections helped fulfil many critical needs. I highly recommend Monica due to her professional leadership, process knowledge and just being a great collaborator.
Monica was the genesis of the engineering department at Coastal Life Technologies. Her top strengths are strategic planning, program management, value stream analysis, and continuous improvement. She led the continuous improvement projects through value stream mapping and was instrumental in successfully helping our company grow through her excellent project and program management. I highly recommend her for business and project planning needs.
HungDa Wan, PhD
I have known Monica for over a decade, dating back to her graduate school career at UTSA, where she shined as one of our best students. Through her leadership and networking abilities Monica has helped develop and retain local technical talent coming out of UTSA's engineering programs. She has extended several internship and full time opportunities to our students. I highly recommend Monica as a consultant for continuous improvement, project management and coaching.
Monica has a passion for helping others and motivate people on teams to want to" do things, versus "have to" do things. She has the dedication and the discipline it takes to identify the real problem, explore countermeasures and effectively carry out correctives - toward sustainable solutions. With Monica's expertise, she is a sure bet to help you move the needle in the right direction.
After many years with the same company that had a positive impact on my career development, a merger caused a reorganization. I reached out to Monica for some advice. After a phone conversation and a follow up in person meeting in which she asked me questions specific to my situation, I determined that I needed a new challenge and a fresh start. I strongly recommend Monica for coaching and leadership guidance!
I have worked with Monica for over 7 years and she is very approachable and very helpful. She shows great leadership and is technically very sound. Monica does an excellent job in communicating and has helped us a variety of times with advice on validations, control plans, value stream mapping and other activities necessary for a successful product launch.
I have worked closely with Monica on a variety of new and existing products/packages for many years. I have really appreciated how she grabs the issue, leads the way and stays on point until her team has it nailed. She is able to gather the resources to compliment her strong knowledge of the industry. From simple ideas to final validation efforts, Monica is one professional that is a pleasure to work with.
I worked closely with Monica as we transitioned our product sourcing and manufacturing. She has extremely proficient complex project management skill in context with the bigger picture. Her attention to detail and untiring work ethic raises both the quality and effort from everyone. It was clear that Monica is a natural leader and I would highly recommend her for high level strategic management responsibility, without hesitation.
Tom Nonnemaker, PMP
Monica was my point person for just about everything (quotes, engineering, manufacturing, quality, schedules), and she managed the entire process seamlessly and with finesse. Monica is, first and foremost, she is dedicated to excellence. She is professional, reliable, detailed, thorough, and knowledgeable. In terms of business relationships, technical expertise, and leadership ability, as well as people you look forward to working with, and I would put Monica in the "Top 1%'ers" !!
Teresa Evans, PhD
Monica has the rare combination of advanced technical and analytical ability, expert leadership, and communication skills that position her to excel. I am deeply impressed by her ability to coach her cross-functional team as well as identify the needs of of her organization in a way that has resulted in maximum productivity and success. Monica will bring a one-of-a-kind approach to identifying opportunities for growth in both efficiency and profitability.
I have worked with Monica for five years and found her to be an extremely competent manager and engineer. She worked with us to bring our product from an idea to a commercially viable medical product. She managed a group of engineers to get the project done in a timely fashion. She also understood what it takes to get a new product through the FDA regulatory process.